Troubleshoot issues
Fix common problems you might run into when integrating with the United Arab Emirates (UAE)'s Pan-European Public Procurement On-Line (PEPPOL) e-invoicing API.
Receiver not found on PEPPOL
- Symptom
- The document passes Sovos validation but returns
Receiver not found on PEPPOL. - Cause
- The buyer's TIN is not found in the PEPPOL network. Either the buyer has not appointed an Accredited Service Provider. (ASP), or the Tax Identification Number (TIN) is incorrect.
- Solution
- Verify the buyer's TIN directly with the buyer. Confirm they have completed EmaraTax onboarding with an ASP. During the transition period before deploying to production, some buyers may not yet be registered.
Status stuck at PROCESSING
- Symptom
- Status reaches PROCESSING but no further updates arrive.
- Cause
- N/A
- Solution
- Wait up to 20 minutes and poll again. If the problem continues after 20 minutes, contact Sovos support and include the
transactionId.
System outage during submission
- Symptom
ERP system down
Sovos system down
Sovos ASP system down
- Cause
- N/A
- Solution
Record the affected invoices and the outage time range.
When your system recovers, resubmit the queued invoices.
Report the outage to the Federal Tax Authority (FTA) through EmaraTax within two business days if it prevented timely submission.