Follow these steps to contact the support team when you have a technical issue.

1. Go to the Sovos Portal.
2. Enter your email address and password, then click Log in.
3. Scroll down past the top articles on the home page, then click Create a case.
   You can also click My cases in the top menu, then click Create a case.
4. Select the product you need help with from the dropdown.
5. Enter a short summary of the issue in the Subject field, then describe the issue in detail in the What can we help you with? field.
   Tip:

   Give as much detail as possible in the support case description.

6. Select the sentence that best describes how the issue affects your work from the Impact dropdown.
7. Optional: To send email updates about the support case to others, enter their email addresses in the Followers field.
   Separate multiple email addresses with commas.
8. Optional: Attach screenshots, logs, or other files that help explain the issue.
   1. Click Browse.
   2. Select the file from your computer, then click Open.

   The maximum file size is 10 MB.

   Tip: You can also drag and drop files into the box.
9. Review the case details, then click Submit case.