Learn how to resolve common login problems in Paperless Colombia.

Incorrect credentials

If your credentials are incorrect, the login screen displays an error in red. Check your NIT format (it must include a hyphen and check digit), your username, and your password.

Locked account

If you exceed the maximum number of failed login attempts, your account locks automatically. Contact your Security Administrator to unlock it.

Note: If you are using Sovos login (SSO), resolve password problems through the Sovos login portal, not within Paperless.